Ruth Batten - Garden Photographer

Questions

Some of the questions which I am most frequently asked are answered below. Of course if you have any other questions or need further assistance then please feel free to contact me.

Click on any image to view a larger version of it.

What is Gallery wrapping?
What stretcher bars do you use?
What size stretcher bars do you use?
Are the prints and canvases signed ?
Will I see the image on the sides of the canvas frame?
How do I care for my print or canvas?
Will the colours I see on screen be the same as on the finished canvas or print?
Is the product ready to hang?
What frames do you have?
Do you use plastic glass or traditional glass?
What is a 3x Vertical split canvas ?
What is a 4 Tile canvas ?
What forms of payment do you accept?
Do you have a returns policy?
Do you deliver to countries outside the UK?
Are your prints mounted?
What are your Terms and Conditions?
How long will it take for me to receive my goods?

Q: What is Gallery wrapping?

A: Gallery wrapping is where the canvas is gently stretched on all four sides and wrapped around the edges. Each print is then hand finished with each corner being carefully folded and tucked in to ensure that there are no unsightly edges. The canvas is fixed to the back of the frame all the way around and finished off neatly to hide all of the fixings. Finally stretching wedges are placed into all four corners to ensure the canvas is a tight as possible on the frame
Gallery wrapping

Q: What stretcher bars do you use?

A: The canvases are made using Museum Quality Artists Stretcher bars which are made of the finest quality kiln dried wood, which has the advantage of being very light, hard wearing and not prone to warping like standard pine. Each bar has a rounded back edge which ensures that the canvas is always kept half an inch (13mm) above the stretcher bar to prevent ghost impressions on the canvas

Q: What size stretcher bars do you use?

A: Standard 0.75" (19mm) bars are used for all sizes.


Q: Are the prints and canvases signed ?

A: All flower prints and canvases are signed by Ruth Batten.
Signature on canvasSignature on framed print

Q: Will I see the image on the sides of the canvas frame?

A: There is a choice between a mirrored edge which means you will get the full image at the front of the canvas and the edge mirrored around the sides.

Or you can opt for a white edge.

There may be a slight overlapping around the edges of the frame

Mirrored edgeWhite edge

Q: How do I care for my print or canvas?

A: To maintain and increase the lifespan of your canvas or print, do not expose to continuous strong sunlight or moisture. Do not clean the canvas with a wet/damp cloth; a light vacuum with the brush attachment will get rid of any dust on the surface.

Q: Will the colours I see on screen be the same as on the finished canvas or print?

A: There maybe a slight colour variation as individual monitor settings can vary.

Q: Is the product ready to hang?

A: All canvases come with hanging kits which incorporates a cut-out which allows the print to be hung on a standard 2 pin picture hook.

Using these hangers ensures that the finished print is pulled flush to the wall.

All Flower and Garden images will come ready to hang with hooks and most sizes have strut backs.

Canvas hanging kitFramed image with hookFramed image with hook and strut back

Q: What frames do you have?

A: The sizes listed are the actual frame width.

This is the selection of frames which I used for my flower Prints, all frames come in standard sizes.

Matt Black-20mm
Silver-20mm
Gold-20mm
Solid Birch-20mm

Frame for portraits Frame for Portraits

Q: Do you use plastic glass or traditional glass?

A: I use plastic glass instead of traditional glass as it is unbreakable, which prevents damage. Glass can be used for portraits as the client will collect the frames. Standard or non-reflective glass can be used for your glazing.

Q: What is a 3x Vertical split canvas ?

A: This is where the whole image is printed onto 3 separate canvases. For the 3x vertical split canvas you will get 3 separate canvases, each one is 14"x30" (36x76cm), the whole image size will be 42x30" (107x76 cms).

You can see a simulation of this type of canvas on the right of the page.

3 x vertical split canvas

Q: What is a 4 Tile canvas ?

A: This is where the whole image is printed onto 4 separate canvases. For the 4 tile canvas you will get 4 separate canvases, each is 20"x20" (51x51 cms), the whole image size will be 40"x40" (100x100 cms).

You can see a simulation of this type of canvas on the right of the page.

4 tile canvas

Q: What forms of payment do you accept?

A: I accept payment with paypal, mastercard, visa and maestro.
Please email me for details for payment by cash, cheque or bankers draft.


Q: Do you have a returns policy?

A: Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned.

Where goods are sent by courier and are damaged I must be notified within two days of delivery.

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete, i.e. with packaging, accessories missing etc, will not be replaced or credited.


Q: Do you deliver to countries outside the UK?

A: All deliveries to UK Mainland, Highland and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly are available using Royal Mail and Express 48. For deliveries to the Channel Islands, the Republic of Ireland, and worldwide there will be an extra charge - please contact me for further information.

Q: Are your prints mounted?

A: All my prints are mounted with Conservation White core mount board and will fit into standard size frames. All mounts are signed, unless specified otherwise at the time of purchase.
Mounted Print

Q: What are your Terms and Conditions?

A: All images on www.ruthbatten.co.uk are owned by the photographer and must not be copied, printed or used in any other way without prior written consent from the photographer.
The 1988 Copyright Act assigns the copyright of any photographs taken to The Photographer. It is therefore contrary to the Act, and illegal, to copy photographs, or allow to be copied, by any means photographic or otherwise, by any person or machine other than by The Photographer.

No photographs purchased may be copied or reproduced by any means photographic or otherwise by any person or machine other than the photographer, As in accordance with The Copyright, Designs and Patents Act 1988 the right to be identified as the author of the work. There may be exceptions to this if it has been agreed with the photographer.


Q: How long will it take for me to receive my goods?

A: Prints and digital images can take between 10-14 days from the date of viewing your images. Framed prints, canvases and photo books and large orders can sometimes take longer. If you do need your order ready quickly for a special occasion, then please contact me to discuss this.